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What
features are included with the service? |
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The United Regional
Plus Plan may include your selection of 900 Call Blocking,
Customized Call Restriction, Anonymous Call Reject, Auto Redial,
Automatic Callback, Call Forwarding, Call Block, Call Block
Denial, Call Hold, Call Return, Call Trace, Call Trace Denial,
Call Waiting, Caller ID, Calling Name Display, Custom Toll
Restriction, Distinctive Ring, Priority Call, Priority Ringing,
Privacy Manager, Remote Call Forwarding, Repeat Dialing, Return
Call Block, RingMaster, Speed Calling / Speed Dialing, and Three
Way Calling. |
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Is
the Members' Area secure? |
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Yes, the Talk
America Members' Area is secured using SSL technology. You will
not see the little lock on the bottom of the browser because the
Talk America website is run inside of frames. To validate that
your connection is secure inside of frames, simply right click
with your mouse inside of the frame and select 'Properties'. |
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How
do I obtain my account number? |
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You will
automatically obtain your account number after you have
successfully provisioned with Talk America. Your account number
will be E-Mailed to the address you specified at enrollment. |
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How
do I pay my bill online? |
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To pay your bill
online, simply login to the Talk America Members' Area and
select the option to add your credit card for payment. |
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Why
am I being billed by more than one carrier? |
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While it is possible
to receive more than one invoice for long distance calls, you
should never be billed for the same calls twice. You may,
however, receive more than one bill for the following reasons:
a. You may not have switched all of your telephone numbers to
Talk America. Add your additional lines now by simply contacting
the customer
service.
b. The calls may have been made prior to your local telephone
company changing your service to Talk America.
c. Another carrier may have switched your long distance
carrier selection without your authorization.
d. Collect or third party calls will be billed from the
carrier the caller used to reach you.
e. Dialing another carrier's access code prior to the number
you are dialing would generate a bill for calls by that carrier.
You may want to contact your local telephone company and
request a restriction on your telephone lines to The Phone
Company, the name Talk America does business as in many
jurisdictions. This will ensure your telephone lines remain on
Talk America Long Distance. Your local telephone company may
request our carrier identification code (CIC), which is 101-
6746 or our Access Carrier Name Abbreviation (ACNA) code, which
is TVN, to make this change.
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